Shipping Information

  • Always FREE Shipping!

  • Order by 5pm ET Monday thru Friday for same day shipping

    • Excluding Holidays and weekends (When calculating transit days before 5pm ET, do not count that day. Orders after 5pm ET, do not count the following Biz day).

  • Carriers

    • Pet Retail Supply will choose the carrier based upon how fast we can ship the order to your address.
      Most orders will be shipped via USPS based on quicker transit times and shipment weight. Larger shipments are generally sent via UPS Ground.

  • International

    • Currently Pet Retail Supply ships to a number of different countries. Please view our checkout to see if your country is on our list. All US orders ship for free, there is a $3 handling fee for drop-ship orders. International drop -ship orders will be required to pay international shipping charges which are displayed during checkout.

  • APO/FPO

    • Pet Retail Supply will ship to most Armed Forces addresses. These shipments are usually sent USPS, and cannot be shipped with Express mail. Pet Retail Supply has no control over transit times for these orders due to their customs and military mail procedures.

  • Tracking

    • Pet Retail Supply sends all shipments out with a tracking and/or delivery confirmation number.

  • Pet Retail Supply does not claim any responsibility for lost or stolen packages. Once the carrier shows a package has been delivered, complaints should be directed to the carrier. Please reference the tracking number that was emailed to you in your shipment confirmation.

  • USPS - 1.800.ASKUSPS

  • UPS - 1.800.PICKUPS

  • Transit Time Examples
    (Saturdays, Sundays and all Government holiday are not counted as Business Days)

    • Orders on Monday, before 5pm ET, with Free Shipping count 5-7 business days, excluding day of shipment, would have an estimated arrival of the following Monday - Wednesday.

    • Orders on Monday, after 5pm ET, with Free Shipping count 5-7 business days, excluding day of shipment (Tuesday), would have an estimated arrival of the following Tuesday-Thursday.

    • Orders on Monday, before 5pm ET, with 3-5 business days, excluding day of shipment, would have an estimated arrival of Thursday through Monday.

    • Orders on Monday, after 5pm ET, with 3-5 business days, excluding day of shipment(Tuesday), would have an estimated arrival of Friday through Tuesday.

    • Orders on Friday, before 5pm ET, with 3-5 business days, excluding day of shipment, would have an estimated arrival of the following Wednesday through Friday.

    • Orders on Friday, after 5pm ET, with 3-5 business days, excluding day of shipment(Friday), would have an estimated arrival of the following Thursday through Monday.

    • Orders on Saturday or Sunday, before or after 5pm ET, will be shipped on Monday, with 3-5 business days, excluding day of shipment(Tuesday), would have an estimated arrival of Thursday through Monday.

    • Orders Monday, before 5pm ET, with 1-2 business days, excluding day of shipment, would have an estimated arrival of Tuesday or Wednesday.

    • Orders on Monday, after 5pm ET, with 1-2 business days, excluding day of shipment(Tuesday), would have an estimated arrival of Wednesday or Thursday.

  • Pet Retail Supply is always here to assist you with clarification of all your shipping options. Please feel free to contact us at:

    • Toll Free: 800.836.6048

    • Email: [email protected]

    • Chat: Help button on left side of every page.