Product Return Instructions

In order to return merchandise you must obtain a return authorization number from your account manager. All returns must be shipped back to Pet Retail Supply within 60 days of purchase. Merchandise returned to our warehouse will incur a 20% restocking fee. Returned merchandise must be in new condition, completely clean of pet hair, stains and odor. The products must have their original tags still attached.

Note: Costume returns are not accepted after Oct 15th.

Returns that don't meet the above criteria will be sent back to you at your expense. Return merchandise should be sent to:

  • Pet Retail Supply
  • Attn: Returns Department
  • 148 Cypress Ridge Ct
  • Ridgeland, SC 29936
Your credit card will be issued a refund after we verify the item(s) meet the return conditions. We do not refund your original shipping or return shipping charges. Please allow 7-10 business days after your return has landed to be processed and receive a refund.