How do I set up a wholesale account?
- Go to petretailsupply.com and click on the "Sign Up" button.
- Fill out the wholesale application.
- Once you have completed and submitted the application, you will be prompted to fax or email a copy of your tax ID or business license as the final step of the application process.
- We will then review your application and accept or deny your account based on the information provided.
Do you require a minimum order?
There is no minimum order quantity on any order.
Are there any shipping fees?
All US orders over $50 ship for free, there is a $5 handling fee for drop-ship orders. International drop -ship orders will be required to pay international shipping charges which are displayed during checkout.
Can I use your product descriptions and images?
Yes! Feel free to use the product information and images on our site.
How does your drop-shipping program work?
- All US orders over $50 ship for free, but there is a $5 handling fee for drop-ship orders.
- We print all drop-ship orders on generic packing slips, and we use your business' shipping address on the ship label.
I'd like to view pricing before I sign up. Can I do that?
We do not show our pricing until you have an active wholesale account. In general, you can expect wholesale prices to be anywhere from 30-60% less than MSRP.
What if I forgot my password and cannot log in?
- You can't login if your account has not been activated. Usually your account is pending because we are waiting on a copy of your tax ID or business license to be faxed or emailed over.
- If you're account has been activated and you still can't login, make sure you are using the email and password you set up in the application.
- If all else fails, use the password reset option and an email will be sent to you resetting your password.
What are your terms & policies?
Terms & Policies
Payment for merchandise must be made when order is processed. Accepted methods of payment are MasterCard, Visa, American Express, Discover, and Diners Club.
Shipment Inspection -
When receiving a shipment please inspect all merchandise for defects within 5 business days of shipment being delivered. If defects are found, please contact your account manager right away. After speaking with your account manager you will be issued a return authorization number and are required to follow our return policy to receive replacement items. If there are errors in your shipment please notify your account manager right away.
Return Policy -
In order to return merchandise you must obtain a return authorization number from your account manager. All returns must be shipped back to Pet Retail Supply within 60 days of purchase. Merchandise returned to our warehouse will incur a 20% restocking fee. Returned merchandise must be in new condition, completely clean of pet hair, stains and odor. The products must have their original tags still attached. Returns that don't meet the above criteria will be sent back to you at your expense. Return merchandise should be sent to:
- Pet Retail Supply
- Attn: Returns Department
- 148 Cypress Ridge Ct
- Ridgeland, SC 29936
Your credit card will be issued a refund after we verify the item(s) meet the return conditions. We do not refund your original shipping or return shipping charges or Handling Fee. Please allow 7-10 business days after your return has landed to be processed and receive a refund.
The information contained on the Pet Retail Supply website (including pricing information) is confidential. All confidential information will remain Pet Retail Supply's exclusive property, and Pet Retail Supply's disclosure of confidential information will not constitute an express or implied grant to you of any rights to Pet Retail Supply's or Pet Retail Supply's copyrights, trade secrets, trademarks, pricing information, or other intellectual property.
Do you have MAP pricing?
Yes we have MAP pricing. Please refer to the product website page and the product spreadsheet download in your account.